Return and Cancellation Policy

 

MY HUB TECHNOLOGIES LIMITED

Introduction

At My Hub, we are committed to bridging the gap between vendors and customers by providing a marketplace that facilitates seamless transactions and ensures a satisfying shopping experience. We act as a bridge, enabling communication and handling issues between vendors and customers while offering a reliable platform for listing, purchasing, and managing goods and services.

 

This policy sets out the terms under which returns, cancellations, and refunds are managed on the My Hub platform. Our goal is to ensure fairness and transparency in all transactions.

 

1. General Policy Guidelines

My Hub acts as a marketplace platform connecting vendors and customers. While we facilitate the transaction process, vendors listed on our platform are responsible for fulfilling orders, managing returns, and handling cancellations in accordance with this policy.

 

This policy covers multiple product categories, each of which may have specific return and cancellation terms due to the nature of the goods or services provided. Always refer to the individual product or service page for any specific terms set by the vendor.

 

Customers are encouraged to review product listings thoroughly before making a purchase to understand any specific return or cancellation conditions.

 

2. Eligibility for Returns

Products purchased through My Hub may be eligible for return under the following general conditions:

 

1. Non-perishable goods: Returns can typically be initiated within 7-14 days of delivery if the product is in its original, unused condition, with all tags, labels, and original packaging intact.
2. Perishable goods: Return requests must be made within 24 hours of delivery if the items arrive damaged, are expired, or do not match the description.
3. Services: If the service provided does not meet the expected standards or is not as described, customers may be eligible for a refund, subject to the vendor’s policies.

 

3. Conditions for Return Approval

To qualify for a return, the item must meet the following criteria:

1. The item should be in the same condition as when it was delivered, unused, and with all original packaging, accessories, tags, and manuals included.
2. Returns are not allowed for certain categories such as perishable goods (unless defective), customized products, hygiene products (if the packaging is opened), or digital content (if delivered).
3. A valid reason for return must be provided, such as:
   1. Defective or damaged items: If the product is defective or damaged during transit.
   2. Mismatched items: If the item delivered does not match the product description or order details.
   3. Quality issues: If the quality of the product does not meet expectations.
4. The vendor will verify the return request, and My Hub will facilitate the process on behalf of both parties, ensuring the resolution aligns with this policy.

 

4. Benefits of Subscription

Vendors subscribing to our platform for the period will receive the following benefits:

1. Initiating a Return: Customers can request a return through the My Hub platform by accessing their order history and selecting the relevant item. They may be required to upload photos or provide additional details to support the return request.
2. Vendor Approval Process: The vendor will review the return request within 3-5 business days and determine whether the item is eligible for return based on the provided details. My Hub will notify customers via email or the platform regarding the status of the return.

 

5. Refund Policy:
   1. Refund Processing Time: Refunds are processed once the returned item is received and verified by the vendor. The typical processing time is 3 to 5 business days from the date of approval.
   2. Refund Method: Refunds will be credited back to the original payment method used during the purchase.
   3. Non-Refundable Situations: Items that do not meet the return conditions or are specified as non-returnable in the vendor's policy will not be eligible for a refund.

 

6. Cancellation Policy
   1. Customer-Initiated Cancellations:
      1. Non-Refundable Situations: Items that do not meet the return conditions or are specified as non-returnable in the vendor's policy will not be eligible for a refund.
      2. After Shipment: Once the order is shipped, cancellation requests may not be entertained. Customers may need to wait for the delivery and initiate a return request if necessary.
   2. Vendor-Initiated Cancellations:
      1. Vendors reserve the right to cancel orders due to product unavailability, suspected fraud, or logistical issues. In such cases, customers will be notified promptly, and a full refund will be issued.
   3. Automatic Cancellations: Orders may be automatically cancelled if payment is not completed, or if there are inconsistencies in the shipping information provided by the customer.

 

7. Exceptions to Returns and Cancellations

Certain items and categories may be marked as "non-returnable" or "non-cancellable," including but not limited to:

• Perishable items: If delivered fresh and as described.
• Personalized products: Customized items made according to the customer's specifications.
• Health and hygiene products: Such as personal care items, if the packaging has been opened.

 

8. Dispute Resolution

• In case of disputes regarding returns, cancellations, or refunds, My Hub will mediate between the customer and vendor to find a satisfactory resolution.
• If a resolution cannot be reached, My Hub may offer arbitration or mediation services, or recommend third-party arbitration based on the nature of the dispute.

 

9. Role of My Hub

• My Hub serves as a bridge between customers and vendors, providing a platform for communication and facilitating transaction management. While we assist in dispute resolution, final decisions on returns and refunds are made by the vendors, subject to this policy.
• Our platform ensures transparency and trust throughout the process, making it easier for customers to shop with confidence and for vendors to manage their businesses effectively.

 

10. Customer Support

For assistance with returns, cancellations, or any other issues, customers can reach out to our Customer Support team through the My Hub platform. We aim to resolve all queries within 48 hours.

 

11. Product Replacement Policy

• In some cases, vendors may offer a replacement option instead of a refund. This is typically available for defective or damaged items.
• If a replacement is not available, customers may opt for a refund or Application credit.

 

12. Effective Date

This Standard Pricing Policy is effective as of April 1^st 2024 and will remain in effect until revised or replaced.

 

13. Policy Review

This policy will be reviewed annually to ensure it remains relevant and effective in achieving our pricing objectives.

Feedback from stakeholders will be considered during the review process.

Any updates to the policy will be communicated to all relevant personnel.

 

By subscribing to our platform, one agrees to adhere to this Return and Refund Policy and all related platform guidelines.